Our Services Include
At Vitalaid-Care Services we are truly passionate about person-centred care and support. We make sure that the customer is at the centre of everything we do. We recognise that every person is unique with their own values and goals, but we all have the same rights – the right to make choices, to live independently, to be part of the community and to be treated as an equal with respect and dignity.
Our Services Include
Home Support
Our talented caregivers handle the full spectrum of personal care with unparalleled compassion and skill so that your loved one can stay happy…
Housekeeping
One of Vitalaid-Care’s signature services is professional housekeeping. In our time caring for people and the elderly…
Massage Therapy
Massage therapy is the manual manipulation of the soft tissues of the body – muscles, connective tissues, tendons and ligaments.
Catering
We are experienced in creating a range of food catering services specifically designed to meet ethnic and religious food diversity requirements.
Other Areas
Knowing that it is often the small things that make the biggest difference, Vitalaid-Care Services has an in-house team…
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Frequently Asked Questions
What is the minimum service which you will provide?
The minimum service is three hours per week or four hours over a two-week period. Whatever suits customer’s circumstance.
What happens if my care assistance/housekeeper becomes unwell and cannot perform their duties?
They will have to try and arrange directly with yourself an alternative time to come. If this is not suitable, then temporary cover can be provided.
How much do home care and housekeeping services cost?
Because each person’s care and housekeeping needs are unique, it is difficult to estimate what your total service costs will be without an in-home assessment. Please contact us to schedule a free in-home assessment and we can provide a more accurate price for your needs.
What kind of services do you provide?
We offer a wide range of non-medical home care services, including companionship and emotional support, hospital overnights, bathing, hygiene, dressing and mobility assistance, medication reminders, meal planning, preparation and feeding, housekeeping, laundry and other chores, Alzheimer’s and dementia care, respite care, and much more, catering for cultural food service, wellness massage therapy and handyman house maintenance. Please visit our Services pages to learn more.
Whose is responsible for supplying the cleaning materials?
The client supplies the cleaning materials. This helps keep the hourly rate lower than other service providers
What insurance cover do you provide?
All our housekeepers are covered for public liability and personal injury. This provides our customers with peace of mind against accidents and damages.
What insurance cover do you provide?
All our housekeepers are covered for public liability and personal injury. This provides our customers with peace of mind against accidents and damages.
How much notice do I need to provide to cancel the service?
One month’s notice in writing.
How do you select your Care assistance/housekeeper?
We take selection of staff very seriously. References will be required before offer of employment is made.
What kind of training do your caregivers receive?
First, we look for caregivers who already have experience in home care. Beyond that, we offer all caregivers 120 hours of additional specialty care training via Mondrian for Professional Care Education.
What happens if I am not going to be in when my housekeeper needs to perform their tasks?
We also offer an optional key holding service on request
Do you provide an ironing service?
Yes, an ironing service can be provided. Often customer request a mixture of both services.
What happens if my housekeeper goes on holiday?
They will need to inform their clients a fortnight in advance, for the office to supply temporary cover.
If you have other questions in your search for the best care assistance, please don’t hesitate to contact us. Feel free to call us. Click the button below to fill out our contact form, we will call you back within 48 hours.
Who needs in-home care service?
Wide range of people can benefit from in-home care services, including:
Anyone who is unsafe to be home alone
Anyone requiring more personal care than a spouse or family caregiver can provide
Anyone who is living with a disability
Elderly people unable to care for themselves
Anyone who has had a change in their health (permanent or temporary) who requires additional help to stay safely in their home
Family caregivers who need respite care to avoid caregiver burnout
Individuals who would thrive from companionship
If you have a loved one you think might need vitalaid-care services feel free to contact us to discuss care options.